Frequently Asked Questions

  • How can I check the status of my orders?

    There are two ways: 1. Through your User Center; 2. By email 3. Through Footer

    1. Through your User Center: You can track your order by logging into your account, then click on "My Orders". You will find  the status of your orders and a link to the order tracking there.

    2. By email: After successful payment, you will receive email updates. The “Order Confirmation” email confirms that we have received your order and includes the order number and product information. The “Shipment Confirmation” email confirms that your order has shipped and includes the tracking information, where you can track your order.

    If you have not received any email within 48 hours of successful payment, please check your spam or log in to your personal center to check, or you can contact our professional customer service team directly for help.

    3. At the very bottom of our website there is a "Order Tracking" link.

  • How do I cancel my order after I’ve placed it?

    Log in and check your order status in "My Orders".

    If your order status is unpaid, you can cancel it directly yourself.

    If you've paid for your order, in-stock items normally ship within 1-5 business days after an order has been paid. We accept cancellations on orders that have not yet shipped or if the items are on backorder. In this case, please contact our Customer Service to cancel your order. 

    Once an item has shipped, cancellation is not possible.

    Check with our Return Policy.

  • What if I've placed an order but heard nothing?

    Usually, you'll receive an "Order Confirmation" email within 30 minutes after placing your order. If you heard nothing after 30 minutes, please check your spam box or check your credit card or PayPal account to see if the payment has been successful.

    You can also log in to your account to check your order status in "Order-Tracking".

    Still not solved? Please contact us for help.

  • It's been longer than the estimated arrival time and I still haven't received my order, what should I do?

    If you've been waiting longer than you should have and you haven't heard from us, log in to your account and click into "Order-Tracking". Here you can see up-to-date delivery/dispatch info. 

    If you can see the order has been dispatched and you've not yet heard from the courier, get in touch and we can resolve this for you. 

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